Reims Travel & Tours Booking Conditions

Please read the following booking conditions carefully, as they set out the terms and conditions of the contract between you (“you” and “your” refer to all persons named on the booking form) and Reims Travel & Tours. We act as booking agents for the suppliers of the component parts of the holiday we organize, and as such, bookings for their services will form a direct contract between you and the relevant supplier and will be subject to that supplier’s standard terms and conditions.

FORCE MAJEURE Reims Travel & Tours and/or its agents regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss, or expense as a result of “force majeure.” In these booking conditions, “force majeure” means any event which the supplier of the service(s) in question or we could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, and all similar events outside our control. Advice from a Foreign Office to avoid or leave a particular country may constitute force majeure.

PAYMENTS To confirm your chosen holiday, a 30% deposit (group tour deposits may vary) [plus relevant tracking permit costs for activities such as gorilla, chimpanzee, and golden monkey tracking] of the full itinerary cost (or full payment if booking within 7 weeks of the start of your holiday) must be paid at the time of booking. The balance of the holiday cost must be received by us not less than 7 weeks before the start of your holiday. This date will be shown on your booking confirmation. While we endeavor to send reminders, it is ultimately your responsibility to make payment of the balance 7 weeks prior. We reserve the right to treat the booking as canceled by you if the balance due is not paid when due. Deposits will be forfeited if the reason for cancellation is non-payment. Bookings shall be considered full and paid up once the money reflects in our account.

Prices quoted exclude any financial transaction charges. Please note that you are responsible for the cost of any/all bank charges incurred in any of the payment processes. All payments must be made in the currency in which the quotation was accepted.

GENERAL CANCELLATION TERMS Should you or any member of your party need to cancel your holiday once it has been confirmed, the person must immediately advise us in writing. Your notice of cancellation will only be valid when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable:

  • More than 91 days: 30% (deposit)

  • 90 to 60 days before travel: 50%

  • 59 to 0 days before travel (including after the trip has started): 100%

Airfare Cancellations: Where booking includes airfare and tickets are issued, the relevant cancellation charges are levied by the airline. In some circumstances, this may be 100% of the total fare, regardless of when cancellation is made. Refund policies of the various carriers vary greatly. Tickets returned to Reims Travel & Tours will be presented to the relevant airline for assessment. Should a refund be authorized, such refund will be made to you after cancellation or administration charges have been deducted. Refunds may take up to 12 weeks to process, although this time frame cannot be guaranteed.

PARK FEES & TAXES Park fees, fuel, government taxes & VAT are statutory rates and are subject to change without prior notice at the discretion of authorities. Reims Travel & Tours reserves the right to increase the tour prices to cover increases in such fees which are beyond our control (even after your package is paid in full). Proof/confirmation of any increases beyond our control will be shared as confirmation.

SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES If you have any special requests, you must advise us at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you or any member of your party has any medical conditions or disabilities that may affect your holiday or require special assistance, please inform us before booking.

BEHAVIOR & DAMAGES If Reims Travel & Tours considers any client unsuitable for any tour, we may, at our absolute discretion, cancel such a client’s booking or decline to carry them further. It is your responsibility to ensure that you and the members of your party do not behave in a way that causes offense or danger to others or risks damage to property. In such cases, we reserve the right to terminate arrangements immediately, and no refunds or compensation will be provided.

CHANGES / UNSCHEDULED EXTENSIONS Should you wish to make any changes to your confirmed holiday, you must notify us in writing. A change of holiday dates or other substantial changes (particularly if 7 weeks or less before the start of your holiday) will generally be treated as a cancellation of the original booking and rebooking, in which case cancellation charges might apply. Changes may result in the recalculation of the holiday price based on new pricing structures.

In the event of unscheduled extensions due to flight delays or “force majeure,” expenses related to these extensions will be at your cost.

TRAVEL INSURANCE We consider adequate and appropriate travel insurance to be ESSENTIAL. Your travel insurance must cover death, personal injury, medical expenses, rescue, and repatriation, cancellation, curtailment, and adequate coverage for loss or damage to personal belongings. Reims Travel & Tours will not be responsible if the client fails to take adequate insurance cover. Once confirmed and paid for, the client will be issued with a policy document, which must be READ BEFORE initiating travel. It is your responsibility to ensure that the insurance cover you purchase is suitable for your needs.

If declining travel insurance offered by us, you waive Reims Travel & Tours from any responsibility should anything happen to you while traveling.

TRAVELING WITH CHILDREN Regulations require that all parents arriving, transiting, and departing from some countries produce an unabridged birth certificate for their children. Families not in possession of these documents may be refused travel. In cases where only one parent is traveling with the children, consent in the form of an affidavit from the other parent may be required. Please check specific country requirements before traveling.

By signing our booking conditions, you confirm that you are the responsible party acting on behalf of all persons named on the booking form and have their consent to send us their personal information.

For more details, please contact Reims Travel & Tours directly.